Jetex is committed to upholding the highest degree of integrity in all dealings with clients and suppliers. We maintain a policy of total confidentiality. The protection of your personal information and flight data is of the utmost importance to us. We extend the same standards to all our customers, suppliers and handlers around the world.
We always conduct our trip support services honestly and honorably. The methods we use in delivering our services take into full account all ethical considerations, and are guided by our desire to protect and enhance the moral position of our clients and handlers.
Duty of Care
Jetex will always conform to relevant international and local laws. We believe that all clients and suppliers (including our support agents) should never commit any actions that affect the human rights of people in the organizations we deal with, the environment, or the well-being of society in general.
Intellectual Property and Moral Rights
Jetex retains the moral rights in, and ownership of, all intellectual property that we create, unless agreed otherwise in advance with our clients. In return, we fully respect the moral and intellectual copyright vested in our client’s intellectual property.
Equality and Discrimination
We strive to be fair and objective in our advice and actions at all times. We are never influenced in our decisions, actions or recommendations by issues concerning gender, race, creed, color, age or disability.
Delivering Quality Services
We believe that delivering quality services in a consistent manner is dependent on skills developed through experience, knowledge gained through training, and the compulsory use of checklists. Checklists embedded in our systems enable us to consistently deliver results, and exceed client expectations. It is Jetex’s policy that all employees adhere to the use of checklists, without exception.
Service quality is measured by the degree to which our customers are satisfied by the use of our services. The quality of each service we render is always judged from the customerʼs perspective.
Feedback is always welcomed at Jetex, as this helps us to better refine our services for the benefit of our clientele. It is our professional duty to always report feedback (whether positive or negative) to management. instantly and without hesitation.
Jetex conducts all of its activities professionally and with integrity. We take great care to be completely objective in our judgments, so that our decisions are never influenced by anything other than protecting the best interests of our clients.
Conflict of Interest
Due to the sensitive nature of our services, we will not provide a service to a direct competitor of a client. We try to avoid any dealings with competitor companies, even following the cessation of services to a client or supplier.