Q. Who is eligible to use the Jetex mobile app?
A. Clients who hold a credit account with Jetex are eligible to use the account.

Q. What are the benefits of using the Jetex app?
A. Clients using the Jetex app can access real-time (in-out) information, and enjoy faster communication with our operations team. A range of services are available through our app including trip feeds, fuel requests, concierge services, status updates, access to live fuel pricing at airports worldwide and live chat with our 24/7 operations center.

Q. What type of devices can I use to access the Jetex app?   
A. Our application is available for iOS (iPhone and iPad) and Android devices. The app is fed with live information, so in the event of any changes or delays both the Jetex operations system and the app will be immediately updated.

Q. How do I open an account with Jetex?
A. For new client registrations, please send an email to ncr@jetex.com 

Q. Whom should I inform if I have changed my contact details or address?
A. For these types of changes, please contact our Database Center team on dbc@jetex.com.

Q. Whom should I inform if I need to update my company information?
A. Please contact our Database Center team on dbc@jetex.com

Q. Whom should I contact to update my fleet data?
A. Please contact our Database Center team on dbc@jetex.com

Q. Whom should I contact for contract notifications or renewals?
A. Please contact our Services & Support Center at ssc@jetex.com for all contract related enquiries. 

Q. How can I receive the Jetex newsletter? 
A. Our bi-monthly newsletter keeps you updated with news from our global network, including new locations and company updates. To subscribe, send an email to the Database Center at dbc@jetex.com

Q. If I no longer wish to receive Jetex news, how do I unsubscribe?
A. If you do not wish to receive any more additional communications, simply send the word "unsubscribe" in the message body of an email to unsubscribe@jetex.com

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